I was at a church in recent months and shot the QR code to fill out the communication card. One of the options was to talk with a pastor. I had a couple of questions, so I checked that box.
A short time later I received an email back confirming that I filled out the card and would be contacted. I never was.
Personally, I'm okay. I know that church staff are busy and church systems often fail. Plus, I don't want to have an over-inflated view of my value to them. That feels prideful.
However, professionally, I'm not okay with that. It's hard enough to get guests to respond, but if they do and we don't follow through, what does that say?