In general, conversation between end-users, the support team, and developers is always a good thing. Looking at problems through three different lenses commits everyone to a position of constant improvement. Our end-users are getting new ideas and sharpening their ministry effectiveness. Our support team is getting new perspectives and ideas to help others. Our developers are developing lists and tweaks to further enhance software useability. We've already coded several of these.
Each week we've had 12-18 clients on the Zoom meeting along with 3-4 of our staff team. The topic of interest to those in the meeting the first 7 weeks was "how to keep your data clean". We recorded all of these and put them into a podcast format. A summary of each episode is provided along with a chapter list to quickly navigate to specific topics discussed. Click this button to see it.
Here is a quick summary of related topics from episodes 2-7 that relate to the mundane but important tasks for keeping data as clean and effective as possible.
Last Thursday we started a new topic series on using Workflows. If you want, check out Episode 8 to see how Brad Murphy is using this feature to follow up his digital connection cards and to send out preparation for Easter texts.
If you can't make it on Thursdays, use the Podcast videos and the Facebook Forum to stay in the loop. I'll keep circling back to the blog as well to share what we're learning.